1.
Returns/exchanges
·
Due to the perishable nature of our products, we
do not offer returns/exchanges on any food products.
2.
Additional non-returnable items:
·
Gift cards/Vouchers
3.
Refunds
·
We offer a 14 day window period for refunds.
·
In the event of a customer not being entirely
satisfied with a purchased product/s, we would like to know about it. Please
send your complaint to duwayne@freshcatchdeli.co.za,
and we will evaluate your case.
·
Should a refund be fully warranted, we will
notify you in writing.
·
Approved refunds will be processed via EFT into
a provided bank account, or via the Payfast refund process if the original
payment was made via Payfast.